Welcome to our website, www.manueladaniella.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or engage with us in other ways. By using our services, you agree to the terms of this policy.

1. Who We Are

Manuela Daniella is a luxury footwear brand specializing in handcrafted shoes made in Italy and Brazil. Our products are sold in South Africa and internationally. We are committed to protecting your privacy and handling your personal data responsibly.

2. Information We Collect

We collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, shipping and billing address.
• Payment Information: Credit card details or other payment information. Payment processing is handled by secure third-party providers, and we do not store your payment information.
• Purchase History: Details of products you have purchased, returns, and exchanges.
• Website Usage Information: IP address, browser type, device information, and how you use our website through cookies and similar technologies.
• Marketing Preferences: Information on your preferences for receiving marketing communications from us.

3. How We Use Your Information

We use your information for the following purposes:

• To process your orders and manage your account.
• To deliver products and services you have requested.
• To improve our website, products, and services based on your feedback and usage.
• To communicate with you about your orders, account, or customer service inquiries.
• To send you marketing communications if you have opted in to receive them.
• To comply with legal obligations and resolve disputes.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party companies that help us operate our business, including payment processors, shipping partners, and marketing platforms.
• Legal Authorities: When required by law or to protect our legal rights, we may disclose your information to regulatory or law enforcement agencies.

5. International Data Transfers

As we operate globally, your personal information may be transferred to and processed in countries outside of your home country, including South Africa, Italy, and Brazil. We ensure that such transfers comply with applicable data protection laws and that your information is safeguarded.

6. Data Security

We implement a variety of security measures to protect your personal data. However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access: Request access to the personal data we hold about you.
• Correction: Request that we correct any inaccuracies in your personal data.
• Deletion: Request that we delete your personal data.
• Objection: Object to the processing of your personal data in certain circumstances.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at [insert contact email].

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Manuela Daniella
enquiries@manueladaniella.com

39, 1^st Road, Hyde Park, Sandton, Johannesburg, 2196.