Last Updated: [September 2024]

At Manuela Daniella, we take great pride in the craftsmanship of our luxury footwear, and we want you to be completely satisfied with your purchase. If for any reason you are not, please review our Return and Refund Policy below to understand your options.

1. General Return Policy

• You have 30 calendar days from the date of purchase to request a return or a refund for any item that is not related to a manufacturing defect.
• All items must be returned in their original, unworn condition with the original packaging, including dust bags, shoe boxes, and any accessories.
• Shoes that show any signs of wear, damage, or alteration are not eligible for return unless they are found to have a manufacturing defect.
• The original receipt or proof of purchase is required for all returns.

2. Manufacturing Defects

If you believe your item has a manufacturing defect, please contact us within 30 days of purchase. We will assess the product and, if deemed faulty, offer a repair, replacement, or refund. Examples of manufacturing defects include, but are not limited to:

• Faulty stitching
• Defective materials
• Structural issues with the shoe

Please Note: Damage caused by misuse, normal wear and tear, or accidental damage is not considered a manufacturing defect.

3. Non-Returnable Items

• Shoes that show signs of wear or alteration
• Final sale or clearance items
• Gift cards

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [insert contact email] with your order number, proof of purchase, and reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and detailed instructions on how to return your items.
3. Packaging: Pack the shoes in their original packaging, including all accessories, and ensure that the shoes are in unworn condition.

5. Wholesale Returns

Wholesale customers must request returns through our dedicated wholesale returns email at wholesale@manueladaniella.com. Returns will be processed in accordance with the terms set forth in the wholesale agreement.

6. Refunds

• Refund Processing: Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to a manufacturing defect.

7. Exchanges

We do not offer direct exchanges. If you would like a different size, colour, or style, please return your original item for a refund and place a new order.

8. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [insert contact email].

9. Contact Information

If you have any questions regarding our Return and Refund Policy, please contact us at:

Manuela Daniella
enquiries@manueladaniella.com